Exchanges & Returns

We want you to be 100% happy with your purchase!

If for any reason you don’t love what you’ve bought from us, we’ve made our returns process super easy to follow. 

Contact our Customer Service team – we’re always happy to help!

Change of Mind Returns

Proudly Wearing It is happy to offer a refund, exchange, or store credit for change of mind returns, as long as:

  • The item is returned within 30 days of purchase

  • The item is unused, unworn, unwashed, and tags are still attached

For hygiene and safety reasons, we cannot accept change of mind returns on:

  • Underwear and swimwear where the hygiene strip has been removed

Faulty, Damaged, or Incorrect Items

If your order is faulty, wrongly described, doesn’t match the sample, or doesn’t do what it’s supposed to do, you can choose between a refund, exchange, or store credit.

Proudly Wearing It reserves the right to send the item to our supplier for assessment if required. If you paid with Afterpay or ZipPay, approved refunds will be processed directly to your Afterpay or ZipPay account in accordance with their terms and conditions.

Your Legal Rights

Our returns policy does not limit your rights under the Australian Consumer Law. You are entitled to a replacement or refund for any major fault in accordance with the law.